Adobe AI section opener illustration

AI @ Adobe, the rest.

More cases from my Adobe AI work in short form.
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Brand Concierge product hero illustration

brand concierge.

I joined mid-flight to help the team ship on a hard deadline.

brand concierge

The team.

A few great designers had brought Brand Concierge through Adobe's Incubator program. The work was real but stuck in demos and customer conversations. Nothing was shipping. I was asked to come in and help manage the team and stakeholders.

Brand Concierge design-time editor showing brand expression configuration Brand Concierge runtime experience on mobile
Brand Concierge MVP design-time editor — Adobe.com concierge admin Brand Concierge MVP runtime experience

brand concierge

Buy-in first. Design second.

The fastest path through was getting the right people aligned before adding more design surface area. I ran stakeholder reviews tight, made the trade-offs visible, and used design itself as the alignment tool. Less deck explanation, more "here's what we're proposing, here's what we're not, here's why."

brand concierge

Shipped. Then won Constellation Research's 2025 Best Enterprise AI Application Launch.

The Constellation category rewards launches that shipped at enterprise scale. Brand Concierge was one of them.

Constellation Research award — 2025 Best Enterprise AI Application Launch
Agent Composer product hero illustration

agent composer.

Mapping the agent space before we shipped anything in it.

agent composer

Mapping products to agents to skills.

Gina ran workshops mapping our products to their agents and skills. I championed the work, she owned it. The output gave us the language for what an agent actually was inside our product surface area, before anyone tried to ship one.

Agent coverage map across AEC products — output of Gina's mapping workshops

agent composer

Mapping agents to the system.

From there, Gina and I mapped the agents to the architecture. Modalities, AI Assistant, the Agent Orchestrator backend. Where each piece sat, how they connected, and what depended on what.

AI Assistant and Agent Orchestrator system map — agents mapped to modalities, immersive app, and backend layers
Experience Cloud AI hub — the unified surface we proposed, with Composer living in Flows alongside Chat, AI tools, Monitor, Library

agent composer

Composer is part of the system, not a standalone product.

PM wanted Composer as a standalone product. We argued the opposite. Composer only makes sense as part of a unified AI ecosystem with AI Assistant. You can't have Composer without AIA. We proposed it as one surface inside the broader AI hub, not a separate destination.

agent composer

Design workshop, October 2025.

I ran a design workshop with PM and engineering to map a path to MVP and GA for Summit. Soon after, I moved off the product. Monitoring shipped at Summit as part of the broader vision, which became the Cowork story.

October 2025 design workshop — MVP through GA plotted by certainty, from Summit code freeze to H2 GA
Brand Passport hero illustration

brand passport.

What if individuals owned their agents, not brands?

brand passport

Innovation Week 2025. Solo. Third place in two categories.

I built this end-to-end during Innovation Week 2025. Placed third in Most Disruptive and Most Likely to Hit Summit Sneaks. No team, no co-conspirators. Just the bet.

brand passport

The internet is broken. Agents flip it.

Privacy laws keep tightening. The web is overrun with scams and anti-trust suits. The current model assumes brands own the relationship and individuals tolerate the trade. Brand Passport flips it. Everyone gets their own suite of agents that negotiate with brands on their behalf, surface deals, and share only what the person has agreed to share.

Personal agent surfaces Patagonia offer, planning thread, and brand trust updates on behalf of the user
User-side Brand Passport controls — sharing and consent rules User-side Brand Passport — negotiation mode and value preferences

brand passport

Users hold the controls. Brands earn the access.

People set their own privacy posture, decide how they present to brands, choose which brands they actually trust. In return they get marketing tailored to them, not approximations of them.

brand passport

Sign in with Adobe Brand Passport.

Brands authenticate to the passport. When a person logs in to a brand site through Adobe, the experience knows their preferences, their context, what they've consented to share. Patagonia greets Alena with her trails, her weather, her recommendations. Identity stays anchored. Intent flows out.

Patagonia homepage personalized for Alena — Washington trails, fall weather, curated recommendations Patagonia sign-in offering Continue with Adobe Brand Passport alongside email and Google

brand passport

Marketers get intent, not identity.

On the brand side, marketers see what audiences want without owning who they are. Anonymized signal. Agents doing the work. The marketer reads conversion forecasts and audience clusters. The person reads offers they actually care about.

Adobe Intelligent Cloud Agent Studio — anonymized intelligence overview, current channels, conversion forecast
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